PRIVACY POLICY
We want to emphasize the importance of having a clear and comprehensive privacy policy. As a responsible business, we understand the significance of transparency and trust in handling customer data. We want to assure compliance with the TCR process and regulations mandated.
- Collection and storage of personal information
- Personal information is collected on a secure and encrypted Jotform that only in-house staff have access to.
- Use and sharing of personal information
- Personal information will only be used to provide service updates, quotes, and ensure customer satisfaction. We will never sell your personal information or share with other companies for marketing purposes.
- Protection of personal information from unauthorized access or use
- Personal information will be stored in secure and encrypted servers at jotform.com with security features such as 256-bit SSL encryption, secure login, and password protection.
- Response to requests for access or correction of personal information
- We do not release personal information to anyone outside of our organization. Requests for changes to personal information can be made in person or in writing via our submission form. We honor all requests to delete customer information promptly as long as they are made by the original customer the information pertains to.
SMS OPT-IN:
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Types of information collected:
We collect Customer Details such as name, address, phone number, and SMS consent. In case of All-Keys-Lost, we are legally required to maintain records for 3 years pursuant to MCL – Section 257.1318.
These records include:
(i) Any document on which the facility required the customer’s signature.
(ii) Any document used by the facility in connection with providing an estimate, diagnosis, or repair.
(iii) Any invoice, warranty, or waiver.
(iv) Any other document used by the facility to record or convey the terms of the transaction.
(v) Any other document required under this act or rules promulgated under this act in connection with a repair transaction.
(b) If a facility is advised by the administrator that he or she has received a complaint about a repair transaction performed by the facility, and the facility is under investigation by the administrator, the owner shall retain records relating to the transaction or otherwise relevant to the complaint until the date the administrator advises the facility in writing that the complaint is closed, or for 3 years after the completion of the repair transaction, whichever is later.
(c) If a repair transaction involves the assumption by the facility of an obligation extending beyond 3 years, the owner shall retain records or documents relating to that obligation for at least the term of the obligation.
(d) For any other document or record than those described in subdivision (a), (b), or (c), the owner shall retain that document or record for at least 3 years.
How this information is collected and stored:
- Personal information will be stored in secure and encrypted servers at jotform.com with security features such as 256-bit SSL encryption, secure login, and password protection.
Purposes for which this information is used and shared:
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information from customer inquiries will be retained for warranty and legal purposes, to notify customers of Estimated Time Of Service, Order Status, and ensure customer satisfaction.
Messages sent to you will include dispatch updates and quotes that you have requested.
How this information is protected from unauthorized access or use
Personal information will be stored in secure and encrypted servers at jotform.com with security features such as 256-bit SSL encryption, secure login, and password protection.
Explain how individuals can request access or correction of their personal information
We do not release personal information to anyone outside of our organization. Requests for changes to personal information can be made in person or in writing via our submission form. We honor all requests to delete customer information promptly as long as they are made by the original customer the information pertains to.“SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.